Alpha Diallo was perhaps not the most obvious employee among his colleagues in Abidjan to take on the role of Innovation Fellow. As Head of Administration and Finance at UNHCR’s operation in Côte d’Ivoire, he wasn’t in daily contact with persons of concerns. But he had a hunch that shaking up assigned roles and pushing staff to get out of their comfort zone was just what the operation needed to see fresh ideas bubble up. His work over the past few months has served to prove his point.
A few years ago, Alpha discovered the work of Ideo, a design firm known for its human-centered approach to solving social problems, and was intrigued by the organization’s methods for designing and scaling projects. These methods could likely help the agency incubate new projects to improve its assistance to persons of concerns, he thought. When the Innovation Fellowship was announced, he noticed the program would be using principles that aligned with Ideo’s. The decision to apply was a no-brainer. “It was the perfect opportunity to contribute to changing an organization that is over half a century old,” he recalls.