Digital government services are vital for developing a digital economy that benefits all citizens by expanding access to critical services such as health, education, and social protection. Countries seeking to achieve the Sustainable Development Goals (SDGs) in the next ten years are increasingly looking to national digital strategies and agendas to transform the way they do business and improve the lives of their citizens.
Current challenges to digital government include lack of coordination, the habit of working in siloes, funding constraints, and absence of scalable solutions, all posing significant constrains to digital transformation in government. Amid the increasing pressure to act, countries do not have the time nor the luxury to reinvent the wheel or review fragmented and duplicated investments. This further increases costs and inefficiencies.
A "Whole-of-Government" platform approach to developing government services through the reuse and minimal customization of quick and easy to adopt building blocks is at the heart of the success of digital government services projects. Open-source models for a government platform that is built from modular and reusable components, leveraging a secure and standards-based approach, are an optimal solution to solving these issues in a cost-efficient and scalable manner.
This session provided a stage to gather, present and discuss best practices in this area and discuss the main challenges to implementation in developing countries, LDCs, SIDS and LLDCs.