WFP aims to integrate a human-centred design approach into all the technology solutions it develops. When it comes to large and complex organizations like WFP, a human-centred design approach involves ensuring that all services are designed well with the user at the centre. This training course will give you an understanding of the human-centred design approach, where service design comes in, why it is so valuable, and how it can be applied in an organization like WFP.

The course aims at helping learners to master the core components of the ITU Digital Skills Toolkit 2024 and to be able to design a national digital skills strategy roadmap based on the recommendations of the Digital Skills Toolkit, with the objective to develop or improve their national digital skills policies and programmes.

This 2-week online course empowers UN professionals to elevate their data communication skills by integrating Generative AI into data visualization and storytelling workflows.

This course is designed for trainers, facilitators, learning specialists, and project leaders who want to enhance their ability to design impactful training that drives real behavioural change. It is also ideal for organisations aiming to multiply the impact of their initiatives by embedding a Training of Trainers (TOT) approach.