Artificial Intelligence (AI) in Hospitality: Challenges and Business Opportunities explores the transformative potential of AI in the hospitality industry. Learn how AI can lower operating costs, enhance customer experiences, and drive innovation in front office, housekeeping, and other key areas. Understand AI terminology, ethical considerations, and digitalization trends. Gain insights into the ethical implications and legal considerations of AI in hospitality as you learn how to harness the technology to boost your efficiency and sales.

COVID-19 and the ensuing lockdowns accelerated the adoption and transition of pedagogical paradigms from a largely offline mode

AI-powered robots, and in particular humanoid and semi-humanoid robots, are increasingly recognised as a foundational and emerging technology with the potential to profoundly transform work, learning, and social systems. This course is part of the broader reflection on the nexus between emerging technologies and decent work: using human-machine collaboration as a guiding lens, the course provides a space to learn about the status of humanoid robots today, their opportunities, risks, and ethical dimensions to act fast and responsibly as its impact on the world of work and learning accelerates. Grounded in the UN and ILO human-centred approach to technology, the course invites participants to explore how humanoid and semi-humanoid robots can be harnessed, rather than merely adopted, to support social justice, decent work, and sustainable development.

A course about the pivotal role that blockchain is having and will have in trade facilitation. Discover how this technology, alongside digitalization and automation, optimizes supply chain efficiency.